Frequently Asked Questions (FAQ)
FAQ
1. What types of clay pots or Terracotta tiles do you export?
We export a wide range of handcrafted clay pots & Terracotta tiles including:
- Terracotta plant pots
- Decorative clay pots
- Traditional cooking pots
- Custom-designed clay items
- Terracotta Floor Tiles
- Terracotta Roof Tiles
- Terracotta Wall Tiles
- Terracotta Parking Tiles
All products are made from natural, eco-friendly materials and can be customized based on client requirements.
2. Are your clay pots handmade?
Yes, all our clay pots are 100% handmade by skilled artisans using traditional techniques. Each piece is unique, showcasing authentic craftsmanship and cultural heritage.
3. Do you offer customization or branding options?
Absolutely! We can customize the size, shape, design, and even brand logo imprinting on the pots based on your needs. Minimum order quantities may apply for custom orders.
4. Which countries do you export to?
We currently export to the USA, UK, Canada, Australia, UAE, and several countries across Europe and Asia. If you’re located elsewhere, feel free to contact us to check availability.
5. What is your minimum order quantity (MOQ)?
Our typical MOQ is [Terracotta Tiles: 8000 pieces & Clay Crafts: 1000 pices], depending on the product type and customization. For large or repeat orders, we can offer flexible terms.
6. What are your payment terms?
We accept the following payment methods:
Advance Payment (Bank Transfer or TT)
Payment terms can be discussed based on your order volume and history with us.
7. Do you provide samples?
Yes, Sample available. We provide samples for quality evaluation. Sample charges and international shipping costs apply. If the order is confirmed, sample charges may be refunded or adjusted.
8. How do you pack clay pots for export?
We use export-grade packaging to prevent breakage. This includes:
Wooden crates or pallets for bulk shipments
Terracotta Tiles = 1×20′ container
We also follow buyer-specified packaging instructions upon request.
9. What are your shipping options and delivery times?
We offer:
FOB (Free on Board)
10. Do you assist with documentation and customs clearance?
Yes. We provide all necessary export documents, including:
Commercial Invoice
Packing List
Certificate of Origin
Bill of Lading
We can also assist with customs-related queries and offer DDP services in select countries.
